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Support team

Monday - Friday
8:30am - 5:30pm GMT
  • Where/how can I buy NEXX Helmets?

    NEXX doesn’t sell directly to public. You can use our Store Locator system in order to find the nearest stores to you.

  • My helmet fell on the ground. What should I do?

    NEXX has no repair / verification service for crashed / impacted helmets. In order to be able to verify the safety of a helmet after a fall, the helmet would have to be subjected to tests that would destroy the helmet itself and is therefore not feasible.

    NEXX Helmets always advises to replace the helmet in case of an accident (or strong impact), even if the damage is not apparent. Even a small impact can damage a helmet (eg inside) and often this damage is imperceptible to the simple user.

  • Where do I go for warranties / repairs?

    All warranty-related complaints should be lodged at the NEXX Helmets distributor or retailer where the helmet was acquired.
    In order for the warranty-related complaint to be considered, you must notify the Store about the problem, presenting the proof of purchase document / original receipt.

  • I hear some noise in the helmet. What could be causing this?

    Regarding noise, our experience and research on this subject has always led to the same result, which in most cases noise perception and user tolerance vary greatly.

    Moreover, in the tests, we had results that proved that the noise is not caused by the helmet. Most of the time, the noise is caused by unfavorable combinations of individual components, that can have a relevant effect on the acoustic of the helmet, such as body size, clothing worn, motorcycle type or windscreen (very important), riding position and head size and shape.

    Wind noise is caused by unstable air flow surrounding the helmet. The unstable air, generate pressure variation, which is perceived as noise in the helmet (known as pseudo-noise). Only the user of the helmet hears this noise.
    Our helmets are tested in wind tunnels, and are produced to be as quiet as possible.
    The helmet must fits tightly and also fit as closely as possible to the neck.

    NEXX Helmets cannot consider subjective noise-related situations, as being defects covered by the warranty.

  • How can we divide the various types of helmets?

    Helmets can be gathered in various brands depending on its shape, the material used in the manufacture of the exterior shell, its usage, homologation and finally depending on its price. If we look at the shapes, there are three types of shells: the FULL FACE shell, the OPEN FACE (JET type) one and also the MODULAR shell. All of them manufactured in thermoplastic or in composites (fiber). Depending on its own characteristics, helmets will be divided into two brands, those that will be used on the road or those ones that will be used in all off-road riding, as the cross helmets. All NEXX helmets hold ECE 22-05 homologation. Relatively to the prices, as in all products, there are lower prices (plastic helmets) and higher prices (composites – fiber helmets).

  • How will I know which size to choose?

    Our size guide follows the references for an average oval head. To know your measurement you will need to measure, using a tape measure, the circumference of your head, starting at your forehead, and keeping the tape above your ears. After taking this measurement, you can use our Size Guide to see the correct reference of the helmet size.

    You can see our Size Guide here.

    There are some differences between our models. Sizes, and fit, depend on many factors, such as the shape of the head, the shape of the face, etc.

    Choosing the correct size of the helmet is very important, and it is the sole responsibility of the customer, to ensure an adequate fit at the time of purchase (improper fit is one of the exclusion points of our warranty policy).

    For this reason, we always recommend that the customer try the helmet, before purchasing it, in one of our representative stores. You can consult our quick guide to check the proper fit and size here.

  • What is an homologation?

    To be sold in various countries, the helmet must respect the standard/pattern that those countries impose. There are technical and bureaucratic standards. The homologation is the certification that the helmet itself fulfils the technical standard which the selling country adopted to authorize/allow its sale.

  • Which homologation does Europe impose/require?

    In all Europe countries, the standard in accordance with the rules is ECE 22 regulation of EU (European Union). Nowadays, in its most recent revision, the fifth, it has as abbreviation ECE 22-05. In some countries, namely in Spain and Italy, there are some homologations that have an exclusive national condition for motorcycles with motors of a lower than 50 c.c.. Other homologations, apart from Europe, as the Americans SNELL, DOT, the Japanese JIS or the Australian AS aren’t recognized as valid in Europe.

  • How to know if a helmet is correctly homologated?

    The standard ECE obliges that the helmet as a sewed label in the retention strap stating where it was homologated, which is the number of homologation and finally the helmet’s series number. Only this way may you certificate yourself about the correct homologation of a model that you are about to buy.

  • Does the homologation label refer to its manufacturing date?

    No, the label numbers don’t refer to a specific date. Most of the manufacturers choose an imprint or even another label sewed at the bottom of the external shell.

  • How can I wash my helmet?

    In order to clean your helmet, you may only use water and soap. If your helmet has a completely detachable and washable lining, use exactly the same technique, cleaning the foam left by the soap with clean light water. Let it dry naturally and don’t twist the pieces.

  • How can I paint my helmet?

    If your helmet is made of plastic, it isn’t advisable to paint it. Many of the paints sold in the shops, are made of solvents that might damage your helmet’s structure. Most of the helmets’ manufacturers use paints made of chemically non-aggressive solvents. The fibre NEXX helmets have no obstacles, in order that you may personalize your helmet.

  • How may I personalize my helmet with stickers?

    If your helmet is made of plastic, it isn’t advisable. Most of the stickers’ manufactures use glue made of solvents, which might damage your helmet’s structure. In case of fibre NEXX helmets, there are no obstacles, so that you may personalize your helmet.

  • When should I change my helmet’s visor?

    As soon as the scratches in your visor no longer allow a good vision, you should change your helmet’s visor. A scratched visor might become dangerous in nocturnal usage, due to the light coming from the others drivers.

  • Does a more expensive helmet mean greater security?

    Not always a more expensive helmet warrants a greater security. All helmets that respect the ECE 22-05 standard, which is the case of NEXX, has the minimum-security guarantee. The different prices are explained by manufacturers’ peremptory (sponsorships to pilots, for example). Anyway, a fibre helmet will always be safer and more secure than a plastic helmet.

  • Are the pilots’ helmets different from the ones we use on the road?

    No, the helmets used by pilots are exactly the same as the ones sold at the shops (except for the stickers of its sponsors or the personalization).